Contact Support

What Not to Send Publicly

Never send your password, full card number, or any one-time code over a public channel. This includes social media comments, public forums, or unencrypted messages. If you need to share sensitive details, use the live chat or contact form only. The platform's support system is encrypted, and agents will never ask for your password or full card details.

What to Have Ready Before Chat

Before opening live chat, have your account username ready. This lets the agent pull up your profile immediately instead of asking for it first. Also note the approximate time of any transaction and the payment channel used—for example, Touch 'n Go e-wallet or bank transfer. These details help the agent check the status without extra back-and-forth.

Languages and Hours

Support answers in English and Bahasa Malaysia. Agents are fluent in both and can switch between them during the same conversation if needed. The live chat and contact form are available 24 hours a day, 7 days a week. Replies may be slower during public holidays, but the team aims to keep the same coverage.

Expected Reply Times

Live chat usually connects you to an agent within a few minutes. If all agents are busy, the queue moves quickly, and you will be helped in the order you arrived. The contact form typically receives a reply within 24 hours. Most responses come sooner, but allow a full day for complex cases that require checking with other teams.

Which Channel to Use

Live chat handles anything account-related: login problems, balance queries, withdrawal status, or deposit delays. It is the fastest way to get a real-time answer from a support agent. The contact form is best for issues that need a written record, such as disputes, bonus requests, or feedback. Use it when you want a summary of your case sent to your email.

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